Terms of Service

TERMS & CONDITIONS

Welcome to Good Flower Farm! We are sharing the following information with you to be sure we’re all on the same page and to cover our legal butts.

If you continue to browse and use this website and shop in our online store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Good Flower Farm’s relationship with you in relation to this website.

The term ‘Good Flower Farm’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

SHIPPING

Timeline & Method

All products are made to order in small, carefully-crafted batches.

We currently ship via US Postal Service domestically within 3-5 business days of receiving your order. Often times we ship within 1-2 business days, which is our goal! Please note that this is the time it takes us to process the order and drop at the post office, so this does not include actual transit time once we hand packages over to the USPS. 

Shipping Address

It is solely the customer's responsibility to insure all details pertaining to shipping address are correct and that the address is deliverable at all times. Good Flower Farm will not refund or replace any items delivered successfully to the address provided at checkout.

Missing, Delayed, or Damaged Packages

Once orders are handed over to the shipping carrier, Good Flower Farm bears no responsibility for any missing, delayed, or *damaged packages. We wish we could help out, but at that point, the only information we have is the same as what shows up in the tracking details that customers have access to via their shipping confirmation email.

The US Postal Service is the responsible party at that point, and who you should contact should your package be missing, delayed, or *damaged upon arrival.

Good Flower Farm will not refund or replace any items that have been lost or are unaccounted for by the shipping carrier, or are late or *damaged due to the shipping carrier.

We do recommend waiting a few days or so if your tracking info does show the package as delivered but it has not been, as we have seen many times that the package does end up showing up and this is often an error in tracking details.

If your package is missing or delayed, visit USPS to determine next steps. We have found success in going to your local post office and inquiring with them, with tracking # in hand. Sometimes the package is even at your local post office and it hasn't been sorted yet. If your package shipped via USPS Priority and is missing or arrived damaged, we recommend you file a claim with USPS.

Please note that the holiday season - November-January - is an especially busy time for mail service. Given the pandemic, employee shortages, and a large influx of mail/packages at that time, the USPS tends to have a harder time keeping up with things. We strongly urge you order well in advance of when you hope to receive your package during this season, as delays are not uncommon. Again, we do our best to get packages out extra-fast this time of year, often same day or within 48 hours of ordering. Any delays after that are due to USPS.

*In the event that the damage appears to be due to packaging done by Good Flower Farm - i.e., the outside of the package shows no damage, but a product inside is broken, leaking, or damaged in some other way, please email us with your order # and photos at support [at] goodflowerfarm [dot] com, and we will fully refund or replace any product(s) that have been damaged due to our own error.


ORDER CANCELLATION 

We ship fast! Often same-day if your order is placed on a weekday. If your order has already been fulfilled, we are unable to cancel it.

However, if you reach us before we've fulfilled the order, we will honor a cancellation. To cancel, please promptly email support [at] goodflowerfarm [dot] com.


RETURNS/EXCHANGES/REFUNDS

We accept returns within 14 days on new, unused & unopened product only. We cannot accept returns on any opened or used product, or anything past the 14-day window.

Customers are responsible for return shipping.

To initiate a return, please email support [at] goodflowerfarm [dot] com with your order # and reason for return, and we will follow up with next steps.

If you do have an issue with opened, used product and would like to discuss a potential refund or shop credit, please contact us. 

Please note: We cannot and will not accept returns or exchanges on products purchased from one of our retailers/stockists. You will have to contact the retailer directly to determine whether they will accept a return or exchange.

We only entertain refunds, shop credits, or exchanges when items are purchased directly from Good Flower Farm via our online shop or our brick and mortar store in Washburn, WI.

SMS Terms & Conditions

The Good Flower Farm mobile message service (the "Service") is operated by Good Flower Farm LLC (“Good Flower Farm”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Good Flower Farm’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Good Flower Farm through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Good Flower Farm. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to GoodFlower or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Good Flower Farm mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email support [at] goodflowerfarm [dot] com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.


Last updated: September 17, 2026