Timeline & Method
All products are made to order in small, carefully-crafted batches.
We currently ship via US Postal Service domestically within 3-5 business days of receiving your order, except for high-volume times (November-January, in which case, we may take up to 8 business days to ship. Please note that this does not include actual transit time once we hand packages over to the USPS.
It is solely the customer's responsibility to insure all details pertaining to shipping address are correct and that the address is deliverable. Good Flower Farm will not refund or replace any items delivered successfully to the address provided at checkout.
Missing, Delayed, or Damaged Packages
Once orders are handed over to the shipping carrier, Good Flower Farm bears no responsibility for any missing, delayed, or *damaged packages. We wish we could help out, but at that point, the only information we have is the same as what shows up in the tracking details that customers have access to via their shipping confirmation email.
Good Flower Farm will not refund or replace any items that have been lost or are unaccounted for by the shipping carrier, or are late or *damaged due to the shipping carrier.
We do recommend waiting a few days or so if your tracking info does show the package as delivered but it has not been, as we have seen many times that the package does end up showing up and this is often an error in tracking details.
*In the event that the damage appears to be due to packaging done by Good Flower Farm - i.e., the outside of the package shows no damage, but a product inside is broken, leaking, or damaged in some other way, please email us with photos at hello [at] goodflowerfarm [dot] com, and we will fully refund or replace any product(s) that have been damaged due to our own error.
Orders placed may be cancelled only within 24 hours of initial order placement. To cancel, please promptly email hello [at] goodflowerfarm [dot] com.
If cancellation email is not received within 24 hours after order is placed, you are not eligible for cancellation and your order will be processed and shipped.
Because of the nature of our products, we cannot accept returns on any items.
However, customer satisfaction is very important to us. If you do have an issue and would like to discuss a potential refund or shop credit, please contact us.
Please note: We cannot and will not accept returns or exchanges on products purchased from one of our retailers/stockists. You will have to contact the retailer directly to determine whether they will accept a return or exchange.
We only entertain refunds, shop credits, or exchanges when items are purchased directly from Good Flower Farm via our online shop, retail location in Bayfield, WI, or markets/events we sell at.
We sell assorted merchandise like clothing via pre-orders occasionally. If your purchase is a pre-order it will be clearly indicated as such in the product listing. Pre-orders are not eligible for returns or exchanges as we then order stock based on the exact orders placed.