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Frequently Asked Questions

Products

Where do you source your ingredients?

Great question! We grow some of our herbs used in our formulations using organic practices. These include calendula, comfrey, plantain, tulsi/holy basil, and chamomile. We source other herbs from local & domestic farms.

Our hydrosols come from a small cooperative of four organic farms in Washington state.

Our essential oils are mostly certified organic, and are sourced from Starwest Botanicals, one of our favorite herbal suppliers in California. You can learn more about them here. We also get many of our organic herbal powders and organic oils & butters from them as well.

Do you make your products?

Yes! We make every single product in small batches in our production facility in Wisconsin. Not only do we handmake everything with our lil team of 2, but we have also developed all our potent herbal formulations in-house, over many months and even years of testing.

Are your products cruelty-free?

Yes! We are proud to share that our entire line is certified cruelty-free through the Leaping Bunny program. This means we do not (nor have we ever) test on animals at any step in our process. Further, none of our ingredients' suppliers test on animals either. Learn more here.

Are your products vegan?

Most of our products are vegan. The only products that are not vegan are our organic lip balms, herbal salves, and deodorants, all of which contain pure 100% beeswax from the US.

If you ever have concernsa about product ingredients, including allergens, we disclose our full ingredients list in each product description.

Do you offer samples?

We do! We currently offer a free sample of our best-selling organic deodorants. You simlpy have to cover the cost of shipping ($3.99), or this shipping cost is absorbed by other products if you purchase anything else from the shop.

We are currently developing our sample program and will be offering sample sizes of our creams, serums, and other products coming late winter/early spring 2023.

What's the shelf life of your products?

All of our products have a best after opening symbol on each container indicating this. This is based on proper storage, which means storing with lid secured in a cool, dark, dry place like a cabinet. Leaving products open introduces air into the formulation, which causes oxidation and reduces shelf life. We do add vitamin E oil to our products, which acts as an antioxidant in these cases; however, we still recommended keeping exposure to air minimal.

Many of our products can last up to 12 months, such as our anhydrous (not water-containing) products like our lip balms, salves, body oils, and more.

Our hydrous products like creams and toners have a shelf life of about 6 months after opening. This is because the inclusion of water in a formulation decreases shelf life. Our shelf life would be much shorter but we use a very small, safe amount of natural preservative in our creams and toners. The ugly truth here is that if we did not use a full-spectrum preservative system in our water-containing products, they can become a breeding ground for bacteria, mold, and yeast. Over time, with the introduction of air, hands, and other elements into the product, one or all of these things can take hold and ruin the product. It simply is unsafe, unsanitary, and just plain not cool to offer a beautiful botanical cream that could turn into a host of mold once you begin using it.

Learn more here about how we incorporate a safe, natural, ECOCERT approved preservative in our products at less than 1% of the total formulation.

 

Shipping

Shipping

How long does it take you to ship orders?

We process orders within 3-5 days. Usually this is more like 1-2 business days because we like to get you your goods as quickly as we can! Please note this is the timeframe of us fulfilling your order and handing it over to the shipping carrier; it does not include actual transit/shipping time, which is usually up to another 3-5 business days.

Do you offer free shipping?

Yes! We cover the cost of shipping for all orders of $89 or more within the United States.

Who do you ship with?

We ship our orders through USPS. This is the most affordable option for shipping, and in our 8 years of shipping orders all over the country, we find it to also be very reliable. That said, sometimes issues arise in transit. More on that in the "Where's my order?" tab below.

How do I track my order?

You will receive your USPS tracking number in an email from Good Flower Farm the day your order ships out. Please check your spam folder if you cannot locate it.

Where's my order?

Once your order has shipped, it's in (quite literally) the USPS' hands.

Good Flower Farm bears no responsibility for any missing, delayed, or *damaged packages. We wish we could help out, but at that point, the only information we have is the same as what shows up in the tracking details that customers have access to via their shipping confirmation email.

The US Postal Service is the responsible party at that point, and who you should contact should your package be missing, delayed, or *damaged upon arrival.

Good Flower Farm will not refund or replace any items that have been lost or are unaccounted for by the shipping carrier, or are late or *damaged due to the shipping carrier.

*In the event that damage appears to be due to packaging done by Good Flower Farm - i.e., the outside of the package shows no damage, but a product inside is broken, leaking, or damaged in some other way, please email us with photos at hello [at] goodflowerfarm [dot] com, and we will fully refund or replace any product(s) that have been damaged due to our own error.

What to do if your package does end up lost/missing/damaged:

Keep an eye on your tracking info provided in your shipping notification email. If you notice any weirdness: i.e., package not making progress in transit, package says it was delivered but it wasn't, etc, the first thing to do is wait a beat. As weird as it sounds, we have seen packages marked as delivered when they weren't show up a day or two later. After that, if you still don't have your package, we recommend going to your local post office with tracking # in hand and inquiring with them. They are real people and often can be very helpful upfront. Sometimes the package is actually at your local PO and it hasn't been sorted yet.

If you go through the above steps and still nothing, visit USPS to determine next steps.

If your package shipped via USPS Priority and is missing or arrived damaged, we recommend you file a claim with USPS.

Please note that the holiday season - November-January - is an especially busy time for mail service. Given the pandemic, employee shortages, and a large influx of mail/packages at that time, the USPS tends to have a harder time keeping up with things. We strongly urge you order well in advance of when you hope to receive your package during this season, as delays are not uncommon. Again, we do our best to get packages out extra-fast this time of year, often same day or within 48 hours of ordering. Any delays after that are due to USPS.

Returns/Refunds

Do you accept returns/exchanges or offer refunds?

Because of the nature of our products as consumable skincare, we cannot accept returns on any items or offer exchnages or refunds.

We disclose our full ingredients list in each product description. Please review all ingredients and test all new products on a small patch of skin before use.

Please note: We cannot and will not accept returns or exchanges on products purchased from one of our retailers/stockists. You will have to contact the retailer directly to determine whether they will accept a return or exchange.

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